Cool Stuffs Review

Buyers BEWARE of the so-called one-year warranty!

I purchased this netbook on February 20, 2009 for my daughter's 18th birthday and graduation gift, which hasn't occurred yet but gave it to her early. As of May 9, 2009 the product isn't working and since May 10, 2009 have been corresponding through Internet email tech support to resolve.

First, it was recommended to restore to a date when system was functioning properly. That didn't work. The other recommended was to run the e-Recovery program which restores the system to the factory settings. This requires the use of an external optical device which I had to purchase (that I received on May 21, 2009 for a cost of $78.88 - Wal-Mart) to be used to back-up system before running the recovery program. Well, that can't be done due to the initial issue and that is that the netbook is kind-of-in a frozen state. You click on the icons or programs and the hourglass continues to run.

When I reported the latest, basically I was told this is "Advance Troubleshooting" which is supported over the phone that is chargeable at a cost of $2.95 per minute with the slots 30 minutes ($59.99), 90 minutes ($129.99), or 15 issues ($199,99) and the validity will be 1 year which can be billed to your credit card. I can' believe they are using "Advance Troubleshooting" as justification for not honoring the one-year warranty on their system that stop functioning properly within three months and as a way of charging the consumer more money.

So, PLEASE beware of the one-year warranty because your issue may get labeled as "Advanced" which will require more of your money.

Get more detail about Acer Aspire One AOD150-1920 10.1-Inch Ruby Red Netbook - 6.5 Hour Battery Life.